bdt11 Privacy Policy

Last Updated: January 2026

Welcome to bdt11, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how bdt11 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use our website at https://bdt11.one. By using our platform, you agree to the practices described in this document.

This Privacy Policy applies to all users of bdt11 in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data responsibly and transparently, in line with internationally recognised data protection standards. We encourage all users to read this document carefully before registering or placing bets on our platform.

---

1. Information We Collect

To provide you with a secure, personalised, and legally compliant gaming experience, bdt11 may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number used for age and identity verification.
• Contact information: email address, mobile number, and residential address in Bangladesh.
• Financial information: payment method details such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank account references used for deposits and withdrawals.
• Technical information: IP address, browser type, device identifiers, operating system, and log data generated during your use of our platform.
• Behavioural information: gameplay history, session durations, betting patterns, and preferences, which help us improve our services and detect problem gambling patterns.

---

2. How We Use Your Information

bdt11 uses the information we collect for specific, legitimate purposes. We do not sell your personal data to third parties. The primary purposes for which we process your data are outlined below.

Account Management and Service Delivery

We use your personal information to create and maintain your player account, verify your identity and age (players must be 21 years or older), process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, and deliver the gaming and betting services you request.

• Sending account-related communications such as transaction confirmations, promotional offers, and important service updates.
• Responding to your customer support inquiries and resolving account-related disputes.
• Personalising your bdt11 experience based on your game preferences and betting history.
• Administering bonuses, free spins, promotions, and loyalty programme rewards.

Security, Compliance, and Fraud Prevention

We are required to implement robust security and compliance measures to protect all users on our platform. This includes:

• Verifying your identity through KYC procedures to prevent underage gambling and fraudulent accounts.
• Monitoring transactions to detect suspicious activity, money laundering, or any breach of our Terms & Conditions.
• Maintaining system security through SSL encryption, firewalls, and intrusion detection systems to protect your account and financial data.

---

3. Cookies and Tracking Technologies

bdt11 uses cookies and similar tracking technologies to improve your browsing experience, analyse platform usage, and deliver relevant content. Cookies are small text files stored on your device when you visit our website. You can control cookie behaviour through your browser settings, but disabling certain cookies may affect platform functionality.

• Essential cookies: required for secure login sessions, account authentication, and basic platform navigation. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: help us understand which games, pages, and features are most popular among our Bangladeshi players so we can continuously improve the bdt11 experience.
• Preference cookies: remember your selected settings such as language choice, notification preferences, and display options across your sessions.
• Session cookies: temporary cookies that expire when you close your browser, used to maintain the continuity of your active gaming or betting session on bdt11.

---

4. Data Sharing and Third Parties

bdt11 does not sell, rent, or trade your personal data to any third party for their marketing purposes. We may, however, share limited data with trusted service providers and partners who assist us in operating the platform. All such partners are contractually obligated to handle your data securely and only for the purposes we specify.

Categories of third-party recipients may include payment processors handling bKash, Nagad, Rocket, Upay, and bank transfer transactions; game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi who power the games available on bdt11; identity verification and KYC service providers; fraud prevention and cybersecurity companies; and analytics platforms that help us measure and improve platform performance. We do not share your data with gambling operators, third-party advertisers, or data brokers.

---

5. Data Retention

bdt11 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. The specific retention periods we apply are as follows:

• Active account data is retained for the duration of your registered account with bdt11, plus a minimum of five years after account closure for compliance and audit purposes.
• Financial transaction records, including deposit and withdrawal history via bKash, Nagad, Rocket, and other payment methods, are retained for a minimum of seven years as required by financial compliance standards.
• Responsible gaming records, including self-exclusion requests, deposit limits, and time-out history, are retained for a minimum of five years to support the safety of our users.
• Marketing preference data is retained until you withdraw your consent, after which it is deleted within 30 days from our active marketing systems.

---

6. Your Rights and Choices

As a user of bdt11, you have certain rights regarding your personal data. We take these rights seriously and are committed to honouring them in a timely manner. You may exercise any of the following rights by contacting our support team at [email protected]:

Right of access: you may request a copy of the personal data bdt11 holds about you. Right to rectification: you may request correction of inaccurate or incomplete personal data. Right to erasure: you may request deletion of your data where there is no legitimate reason for us to continue processing it, subject to our legal retention obligations. Right to restrict processing: you may request that we limit how we process your data in certain circumstances. Right to data portability: you may request that we transfer your data to another service provider in a structured, commonly used format. Right to object: you may object to our processing of your data where we rely on legitimate interests as our lawful basis. Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

---

7. Children and Underage Users

bdt11 is strictly an adult-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a registered user is under 21, we will immediately suspend the account, reverse any transactions, and permanently delete all associated personal data in accordance with our Responsible Gaming policy.

• If you are a parent or guardian and believe your child has provided personal data to bdt11, please contact us immediately at [email protected] so we can take prompt action.
• During account registration, users must confirm that they are 21 years of age or older. Providing false information regarding age constitutes a material breach of our Terms & Conditions and may result in account closure and forfeiture of any funds held.
• bdt11 supports industry-standard age verification tools and may request additional documentation at any time to confirm the identity and age of any user.

---

8. Data Security

bdt11 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes industry-standard SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure storage of sensitive account and financial data with access restricted to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and two-factor authentication options to strengthen account access security.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. We will notify affected users and take immediate remedial action in the event of any confirmed data breach that poses a risk to your personal data.

---

9. Changes to This Privacy Policy

bdt11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational procedures. When we make material changes to this policy, we will notify registered users via email or a prominent notice on our platform prior to the change taking effect. The updated policy will always display a revised "Last Updated" date at the top of this page.

Your continued use of bdt11 after any such update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of our platform and may request account closure by contacting [email protected].

---

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdt11 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh.